* Price shown is total price based on community-supplied monthly required fees. Excludes user-selected optional fees and variable or usage-based fees and required charges due at or prior to move-in or at move-out. View Fees and Policies for details. Price, availability, fees, and any applicable rent special are subject to change without notice. * Square footage definitions vary. Displayed square footage is approximate.
* Price shown is total price based on community-supplied monthly required fees. Excludes user-selected optional fees and variable or usage-based fees and required charges due at or prior to move-in or at move-out. View Fees and Policies for details. Price, availability, fees, and any applicable rent special are subject to change without notice. * Square footage definitions vary. Displayed square footage is approximate.
* Price shown is total price based on community-supplied monthly required fees. Excludes user-selected optional fees and variable or usage-based fees and required charges due at or prior to move-in or at move-out. View Fees and Policies for details. Price, availability, fees, and any applicable rent special are subject to change without notice. * Square footage definitions vary. Displayed square footage is approximate.
* Price shown is total price based on community-supplied monthly required fees. Excludes user-selected optional fees and variable or usage-based fees and required charges due at or prior to move-in or at move-out. View Fees and Policies for details. Price, availability, fees, and any applicable rent special are subject to change without notice. * Square footage definitions vary. Displayed square footage is approximate.
Fees and Policies
The fees listed below are community-provided and may exclude utilities or add-ons. All payments are made directly to the property and are non-refundable unless otherwise specified.
Utilities & Essentials
Pest Control
Included
Utility - Billing Administrative Fee
Included
Utility - Electric
Included
Trash Fee
Included
Water/Sewer-Submetered
Included
One-Time Basics
Due at Application
Administrative Fee
$300
Application Fee
$60
Security Deposits *Up to 1 Month's Rent
$500
Other
Garage Rental
$125 / mo
Additional Parking Options
Other
Dogs
Dog Fee
$250
Dog Rent
$20 / mo
Cats
Cat Fee
$250
Cat Rent
$20 / mo
Other Pets
Non-Refundable Pet Fee
$250
Pet Management - Third Party
$25 - $30
Storage Unit
Storage Rent
$75 / mo
Storage Deposit
$0
Storage
$50 - $75 / mo
Small Storage
Storage Rent
$50 / mo
Storage Deposit
$0
Other Storage Fees
Storage Unit
Small Storage
Personalized Add-Ons
Pet Fees - Monthly
$20 / mo
Situational
NSF Tenant Fee
$35 / occurrence
Early Termination Fee
100% of base rent
Late Fee
5% of base rent / occurrence
Resident Liability Coverage
$15 / mo
Utility - Final Bill Fee
$15 - $50
Convenient For
Undergraduates
Graduate Students
Faculty/Staff
Lease Terms
12 month lease
3 Month lease
6 Month lease
8 Month
9 month lease
Flexible/Other lease
Short-Term lease
Apartment Description
The Willow Experience a community in central Wilmington at The Willow. Recently renovated, our spacious 1, 2, & 3-bedroom apartments feature walk-in closets, private balconies, hardwood floors, and more. Train in our fitness and yoga studio, take a... stroll along scenic nature trails, play on our tennis court, or cookout with friends by our community fire pit. Our community is only minutes from UNC Wilmington and Cross City Trail, connecting you to the Wilmington community.
Let me start off by saying that the staff is very nice, and it seems like they are doing the best with what they have been given.
My experience living here for a year was terrible. Our next door neighbor was a hoarder, and while she was very nice, her place was infested with roaches. We did everything we could to keep them out. We reported her to the office, had the pest control over almost every week, and placed traps although our apartment. We keep our place spotless and have never ever had... any issues anywhere else we have lived. It was so awful that multiple times I woke up to bugs crawling on me. It was not only completely disgusting but terrifying.
Our apartment was directly in front of the dog park. We love dogs, however there were zero restrictions on when people could bring their dogs to the park and all hours of the night we were woken up to barking and people yelling in the park with their dogs. I messaged and called three office multiple times about this but was never given a call back or response.
We had a nice couple move in above our hoarder neighbors apartment, and they had such an issue with bugs and the smell that they had to move about 3 months in.
The property was constantly doing work and every week we received a note on the door sometimes even the morning of that they would be entering our home or that we needed to move our belongings on the patio or move our cars because of work being done. We also had a dog that had seizures and someone needed to be home with her if a stranger was entering the home, or she would work herself up into a seizure. I told the office this multiple times and they never took note of it and continued to try to have people enter the home when we were not there.
The crime in the neighborhood is also very bad. We had our car hit in the parking lot within 2 months of living there, multiple car break ins in the complex, and a dead body found on the grounds.
I have other friends here in Wilmington who lived here as well with similar stories and issues.
I would not live here again even if it was my only choice.
Review from Apartments.com
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Property Manager at The Willow responded to this review
Hi there, thank you for taking a moment to share your thoughts as a previous resident. Our residents' comfort is an absolute priority here, so we greatly apologize for all of the trouble you had with your neighbor. We ask that you please reach out to... our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com so that we can address each of the concerns you shared. Our team is always seeking ways to further improve our community and our residents' experiences, so it'd be a pleasure discussing the details of your feedback. We hope to speak with you soon!
Staff is uncaring
★★★★★
★★★★★
★★★★★
★★★★★
3/25/24
Staff and maintenance will gaslight you about your home if you ever run into issues. They're heavily judgemental and will try to use their policies to justify it. Don't go to them if you have an issue, they will not help. It's best to move somewhere else.
Review from Apartments.com
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Property Manager at The Willow responded to this review
We're so sorry you feel this way! Customer care is an absolute priority for our entire team, so we're always happy and willing to discuss our residents' needs. Please contact our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk... .com when you have a moment. We'd appreciate an opportunity to speak with you and address any pending concerns.
They will boot your guests
★★★★★
★★★★★
★★★★★
★★★★★
12/20/23
The guest parking at this complex requires you to register your vehicle. This would not be a problem if the website actually worked well! They seem to want it to be intnentionally dificult to use and if you mess up any details the will slap a boot on your car and charge $160 to remove it. Stay away from this place if you plan to have guests
Review from Apartments.com
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Property Manager at The Willow responded to this review
Thank you for bringing this to our attention. We encourage you to follow up with our team directly so we can address your concern further. Please contact our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com and we look... forward to hearing from you soon.
Verified Renter
★★★★★
★★★★★
★★★★★
★★★★★
5/12/22
Mill Creek is a peaceful and clean place to live. I have thoroughly enjoyed being here thus far. The staff members are very helpful.
Review from Apartments.com
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Property Manager at The Willow responded to this review
We couldn't be more thrilled to hear you enjoy living at Mill Creek!
Verified Renter
★★★★★
★★★★★
★★★★★
★★★★★
5/11/22
Keep doing an amazing job and caring for your community like you have.
Review from Apartments.com
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Property Manager at The Willow responded to this review
We couldn't be more thrilled to hear you enjoy living at Mill Creek!
Property Manager at The Willow responded to this review
Hi there, thank you for taking a moment to share your thoughts as a previous resident. Our residents' comfort is an absolute priority here, so we greatly apologize for all of the trouble you had with your neighbor. We ask that you please reach out to... our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com so that we can address each of the concerns you shared. Our team is always seeking ways to further improve our community and our residents' experiences, so it'd be a pleasure discussing the details of your feedback. We hope to speak with you soon!